Practical, on-site tech support sized for a small office, not an enterprise contract. Network reliability, printers, Microsoft 365, and everyday workstation problems, handled where they actually happen.
BBB Accredited • Clear Hourly Rates • No Long-Term Contracts
Under about fifteen people, most offices sit in an awkward gap. A managed IT contract costs more per month than you spend on technology problems in a year. But the alternative is usually whichever employee is best with computers losing an afternoon to the printer, which is not free either — it is just billed to the wrong department.
What most small offices actually need is someone reliable to call when something breaks, who turns up, fixes it, explains it, and invoices for the time. That is what this is.
Standard on-site rates apply, the same as any other visit. See current pricing. You will know the hourly rate before anything is scheduled, and any parts or paid software are discussed with you before they are bought.
Almost every small office I walk into has some version of the same setup, and it fails in the same predictable ways.
Usually a closet, a back corner, or under a desk behind a box of files. It was placed where the installer could reach, not where the office needed coverage. The far end of the floor has been on one bar since the day you moved in, and everyone has quietly worked around it.
Modem, router, switch and Wi-Fi in one unit, aimed at a household. It is the single most common bottleneck in a small office, and it is rarely the thing anyone suspects. Separating the Wi-Fi out to a proper access point or two often fixes what looked like a slow internet connection.
Workstations, the printer, the guest phones, the security camera someone added, and a smart TV in the meeting room, all on the same network with the same access to each other. That is fine until it is not, and separating guest traffic from work traffic is a short job with a real payoff.
The router admin password is on a sticker, or it is whatever the installer set, or the person who knew it left in 2021. This matters the first time you need to change something urgently. Getting it documented properly takes twenty minutes.
Moving a small office to Microsoft 365 usually goes fine on the day. The issues arrive over the following weeks, and they are consistent enough to be worth listing.
Some documents synced to OneDrive, some still sitting on a local desktop, and two people editing different copies. Sorting out which is authoritative and getting everyone into the same place is the single most common post-migration job.
An info@ or accounts@ address created as a full licensed user and shared by password, rather than as a shared mailbox. It works, it costs more than it should, and it means several people know one password.
Multifunction printers that scanned to email for years stop after a migration, because the old mail relay is gone. It is fixable, and it catches almost everyone.
Either it is off, or it is on and half the staff are locked out because the enrolment happened on a phone somebody has since replaced. Worth getting right before it becomes urgent.
Archive folders and local PST files frequently get left behind, and nobody notices until someone needs a message from three years ago.
Seats still assigned to people who left. Easy to find, easy to reclaim, and it goes straight back to the bottom line every month.
Getting a new employee working on day one instead of day four. This is the list I work through.
Not an enterprise security review. The version that actually protects a small business.
This is the misunderstanding that costs small businesses the most. OneDrive, Dropbox and Google Drive copy your changes everywhere within seconds — including a deletion, and including a file that ransomware just encrypted. Version history helps, but it has limits and it will not save you from every scenario.
The practical minimum for a small office: your working files in the cloud, plus a second copy somewhere that is not permanently connected. An external drive that gets swapped and taken home weekly is unglamorous and works.
The only way to know a backup works is to restore something from it. I will restore a file in front of you so you have actually seen it happen once.
Ask the useful question: if the office computer died tonight, what would we not be able to rebuild? For most small businesses the answer is a short list, and once you know it, protecting it is straightforward.
Book a single visit for a specific problem, or call back as things come up. There is no subscription either way, and no minimum.
Same clear hourly rate as any other on-site call, agreed before work starts. Priority scheduling is available when something is genuinely stopping you trading.
You get a clear account of what was wrong and what was done — useful for whoever handles the books, and for whoever makes the next decision about spending.
If something is under warranty, covered by your provider, or genuinely a five-minute job you can do yourself, I will say so. It costs me an hour and buys a customer who calls back.
Roughly fifteen workstations is where an office usually starts to need someone monitoring things continuously rather than responding when they break. Below that, on-call almost always works out cheaper and simpler. I will tell you honestly when you have crossed that line.
Often, yes. Network changes in particular are far better done when nobody is trying to work. Say so when you call and we will find a time that does not cost you a trading morning.
Yes, and it is common. Plenty of offices have someone remote who handles software and needs a person physically on site for hardware, cabling and anything that has to be touched.
Nearly always, and usually for less than people expect. It is normally placement and equipment rather than your internet plan. On-site I can measure where the signal actually fails and size the fix to the floor plan — see Wi-Fi and network support.
Yes, and I do not sell hardware, so there is nothing in it for me either way. I will tell you what specification actually matters for the work you do and where the extra money genuinely stops making a difference.
Wallingford and a wide stretch of central and shoreline Connecticut. Check areas served, or call with your town and I will tell you straight away.
Arranging tech help for a parent rather than an office? See family tech support.