SilverTech Assist provides patient, on-site computer repair and technology support for Durham homeowners, older adults, families, home offices, and small businesses. Dan comes to your location so computers, printers, routers, phones, and account problems can be checked together instead of treated as unrelated issues.
BBB Accredited • Clear Hourly Rates • Plain-English Explanations
Durham’s rural layout and spread-out properties can make technology problems especially frustrating. A router that covers the main floor may not reach a home office, finished lower level, workshop, or another part of the property. On-site troubleshooting helps separate an internet-provider problem from a Wi-Fi coverage problem and identifies the simplest reliable fix.
Service is available throughout Durham depending on scheduling, including the town center, areas near Main Street and Route 17, the Route 68 corridor, and surrounding residential roads. You do not need to diagnose the problem before calling—describe what is happening in your own words.
Help for slow startups, freezing, software errors, storage problems, update failures, browser trouble, and computers that may need cleanup, repair, an upgrade, or replacement. Dan evaluates the device in the context of how you actually use it.
Testing for weak signal, poor router placement, interference, outdated equipment, and devices that lose connection in certain rooms. Recommendations are based on measured needs rather than assumptions.
Setup and troubleshooting for printers, scanners, phones, tablets, new computers, email, cloud storage, file transfers, backups, two-factor authentication, and suspicious messages or pop-ups.
Many problems involve more than one device. A computer may be fine while the router, printer, account, cable, or cloud settings are not. By working at your location, Dan can reproduce the problem, test the surrounding equipment, explain the cause, and leave you with a setup you understand.
Yes. SilverTech Assist provides on-site support throughout Durham, subject to scheduling and travel availability.
Yes. Dan can test the current signal and equipment, identify dead zones, and explain whether repositioning, settings changes, wired connections, mesh Wi-Fi, or another approach is appropriate.
Usually not. The service is designed to be performed on-site, which is useful when the problem involves a printer, router, monitor, home-office setup, or several connected devices.
Call or text (203) 514-2151, use the contact form, or book online. Describe the device, what is happening, and your Durham location.
On-site service may also be available in nearby communities such as Middlefield, Wallingford, Meriden, plus other towns listed on the service areas page, depending on scheduling and travel distance.